If you encounter an "Access Denied" message while trying to access the Glossika site, it may be due to a failed Cloudflare Turnstile verification. This security measure helps protect your account safety and also the Glossika site from unauthorized access and malicious activities.
In this guide, we will walk you through the common scenarios that may lead to this issue and the steps you can take to resolve the error and regain access to your account.
If the above measures can't solve the issue, please send us an email via [email protected] for further assistance.
URL Error
The 'URL Error: Security Connection' may occur due to the use of a VPN or an unstable Wi-Fi connection. Please turn off the VPN or 4G/5G and ensure you are in a stable Wi-Fi environment.
Cache related issue
Please clear your cache and try again. Your browser cache might be causing issues with the verification. Please clear your browser cache and try again.
Action Not Authorized
Refresh the Page: Start by refreshing the page and retrying the verification challenge. This can resolve issues caused by an outdated session.
Check for Automation: Ensure that your device is not performing automated actions, as continuous failures could be due to automation detection.
Security Settings: If the problem continues, there may be an issue with your device's security settings. Verify that your actions are manual and adjust your security settings if necessary.
Browser related issue: Browser unsupported or Browser extensions
Browser unsupported
Please upgrade it or use a different browser. It seems your browser might be outdated or incompatible. Please update your browser to the latest version or try accessing the site with a different browser. This will help ensure compatibility and security.
Browser extensions
You may have browser extensions that are altering your device information. Please disable them to continue.
Your browser extensions or settings might be interfering with our security verification. Please disable any extensions that alter your user agent or device information and try again.
Something went wrong...
It seems there was an error, possibly related to an automated action.
System Clock Set to Wrong Date?
It looks like your system clock might not be set correctly. Please check and update your system clock to the current date and time, then retry the challenge.