Well, that shouldn't be happening. Please double-check your account information by following the following steps, then reach out to us via [email protected].
Step 1: Check the name/email associated with your account on our website:
1. Click your name—it's in the top-right corner of your screen
2. Click “Profile”
3. Make note of the name and email associated with your account
Step 2: Check the name/email associated with your iOS account
1. Tap “Account” in the bottom-right corner of your screen
2. Make note of the name and email associated with your iOS account
Step 3: If the name/email on your web and iOS accounts differ
log out of the iOS app and then log back in via the email listed on your web account's "profile" section
Step 4: If the name/email for both platforms match, or if you're still having trouble
reach out to us via [email protected]—we'll handle it as soon as possible