Glossika

Tess Yang

Sheena Chen

Claudia Chen

Questions related to billing/payment and your account

Account & Billing

Profile/account page --> reset password --> follow email instructions

How can I change my password?

Can I merge two accounts?

How to change your account type to a standalone one on the Glossika website, the iOS app, or the Android app

I used Facebook / Google / Apple ID to register. How can I transition to a standalone Glossika account?

Make sure you didn't accidentally create a separate iOS account!

I subscribed via Glossika's website, but the app is asking me to upgrade.

[Account] I made a typo! How can I update the email of my Glossika account?

Note: There is no way to un-delete an account or recover progress from a deleted account.

How do I delete my Glossika account?

 Deleting an account, changing a password, etc

Managing your account 

How to upgrade/downgrade your Glossika subscription

Nope! We'll hold onto your progress for you.

Will I lose my progress if I cancel my subscription?

Yes — so long as you cancel within 60 days of purchase.

Will I get a refund if I cancel my annual plan?

How long will it take to get my refund?

Find your order details through the App Store or Google Play Store

[In-app purchase] How to check my subscription record?

How do I cancel my subscription? Do I get a refund if I cancel my monthly/annual plan?

 Payment methods, invoice claims, changing a subscription, etc

Managing your subscription

Glossika Blog

Glossika Site

Invite Friends

Find answers and get help from Intercom Support and Community Experts

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